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Frequently asked questions

When Will I Get My Dumplings?
  • We ship all orders Mon–Thu at 1 PM.
  • Place order before 1 PM? We'll ship it on the same day.
  • Place order after 1 PM? We'll ship it the next shipping day.
  • Local orders: UPS Ground (1–2 days)
  • All other orders: UPS Next Day Air.

Shipping policy.

  • We ship all orders Mon–Thu at 1 PM.
  • Place order before 1 PM? We'll ship it on the same day.
  • Place order after 1 PM? We'll ship it the next shipping day.
  • Local orders: UPS Ground (1–2 days)
  • All other orders: UPS Next Day Air.

Shipping policy.

Can I Modify My Subscription?

Change, pause, cancel, or update your order anytime!


Switch your delivery day, update your address, or swap your dumplings, it’s all super easy.

Just log into your account to manage your subscription, or reach out to us:

  • Email: orders@ludas.us
  • Voice/Text: (908) 693-9039
    Or simply reply to any of our emails.

We’re always happy to help!

Change, pause, cancel, or update your order anytime!


Switch your delivery day, update your address, or swap your dumplings, it’s all super easy.

Just log into your account to manage your subscription, or reach out to us:

  • Email: orders@ludas.us
  • Voice/Text: (908) 693-9039
    Or simply reply to any of our emails.

We’re always happy to help!

What If Something’s Wrong with My Order?

We’ve got you covered, no questions asked. Email, text or DM, we’ll make it right.


Or simply reply to any of our emails, we’re always happy to help!

We’ve got you covered, no questions asked. Email, text or DM, we’ll make it right.


Or simply reply to any of our emails, we’re always happy to help!

How Do You Keep Dumplings Frozen During Shipping?

We use best-in-class insulated packaging with dry ice to keep your dumplings frozen solid all the way to your door.


Actually, there’s a lot of science behind it. It took us three years to perfect.
(Seriously, don’t even get me started.)

We use best-in-class insulated packaging with dry ice to keep your dumplings frozen solid all the way to your door.


Actually, there’s a lot of science behind it. It took us three years to perfect.
(Seriously, don’t even get me started.)

Where Do You Ship & How Much Does It Cost?

Good news for our friends in New York, New Jersey, Connecticut, Pennsylvania, Delaware, Washington, D.C., Maryland, Massachusetts, Rhode Island, Illinois, Maine, Michigan, New Hampshire, North Carolina, Ohio, South Carolina, Vermont, and Virginia: FREE Ground Shippingon all 8-pack orders!

Not in one of these states?
No worries. Next Day Air is available nationwide (extra cost applies).

Good news for our friends in New York, New Jersey, Connecticut, Pennsylvania, Delaware, Washington, D.C., Maryland, Massachusetts, Rhode Island, Illinois, Maine, Michigan, New Hampshire, North Carolina, Ohio, South Carolina, Vermont, and Virginia: FREE Ground Shippingon all 8-pack orders!

Not in one of these states?
No worries. Next Day Air is available nationwide (extra cost applies).

Do I Need to Be Home for Delivery?

Nope! Your dumplings will be left safely at your door. Just pop them in the freezer when you get home.

Tip: If it’s a hot day, try to bring them inside as soon as you can!

Nope! Your dumplings will be left safely at your door. Just pop them in the freezer when you get home.

Tip: If it’s a hot day, try to bring them inside as soon as you can!