Refund policy

Satisfaction Guarantee

We take pride in delivering high-quality, small-batch dumplings straight to your door. While we cannot accept returns due to the perishable nature of our products, we are committed to ensuring that every order meets our high standards and your expectations.

What Our Guarantee Covers:

Quality & Freshness – If your dumplings arrive damaged, thawed beyond safe consumption, or don’t meet our quality standards, we’ll make it right.
Shipping Issues – If your order is delayed beyond the expected timeframe or arrives with damaged packaging, we’ll work with you to resolve the situation.
Satisfaction Matters – If you're simply not happy with your purchase, let us know. We’ll do everything we can to ensure you have a great experience.

How We Make It Right:

Replacements or Refunds: Depending on the issue, we may issue a replacement shipment or a refund at our discretion.
Personalized Support: We handle each request on a case-by-case basis because customer happiness isn’t just a policy, it’s how we do business.

We’re always here to help and continually striving to enhance your experience. Whether you’d like to dive into a conversation about our dumplings, explore the quality of our ingredients, or learn more about our process, we’re all ears.

Please don’t hesitate to reach out, we’d be delighted to hear from you.

Contact Us:

Email: orders@ludas.us | Voice/Text: 908-693-9039